The present conditions of sale are concluded on the one hand by the company SASU MEHO with a capital of 5000 euros whose registered office is at 29, Rue Pierre de Ronsard, 59930 La Chapelle d'Armentières.
This company is registered in the Lille Trade and Companies Register under the number 797697208, hereafter referred to as "SASU MEHO", and on the other hand, by any individual or legal entity wishing to make a purchase via the " hitching" website, hereafter referred to as "the buyer".
Any purchase on the Carpratik.com site is governed by the general conditions applicable at the date of the order. When you validate your order, you declare to accept without reserve the present conditions.
The present conditions of sale aim to define the contractual relations between "towbar" and the purchaser and the conditions applicable to any purchase carried out by the means of the commercial site of SASU MEHO, that the purchaser is professional or consumer.
The acquisition of a good or a service through the present site implies an acceptance without reserve by the buyer of the present conditions of sale. These conditions of sale will prevail over any other general or particular conditions not expressly approved by SASU MEHO.
SASU MEHO reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.
The products and services offered are those which appear in the catalogue published in the Carpratik.com website. These products and services are offered within the limit of available stocks.
Each product is accompanied by a description established by the supplier; for some of them, bearing the mention "DOWNLOAD ASSEMBLY INSTRUCTIONS", the purchaser can have access to the documentation of the supplier.
The photographs in the catalogue are as accurate as possible but cannot ensure perfect similarity with the product offered, particularly with regard to colours.
Our products are only compatible with vehicles intended for the French market, we cannot guarantee compatibility with imported vehicles.
The online sale of products and services presented in the site is reserved for buyers who reside in metropolitan France, and for deliveries required in this geographical area.
For orders to Corsica, we are charged an additional shipping fee of 45€. You will be asked to pay the difference between the shipping costs already paid at the time of ordering and the cost of transport.
The order will then be shipped after payment of the excess.
For orders to Spain,
The creation of an ITV document is compulsory for hitches, it is essential to join the vehicle registration document.
We will also be charged an additional transport fee of 45€. You will be asked for the difference between the shipping costs already paid at the time of ordering and the cost of transport.
The order will then be shipped after payment of the excess and receipt of the vehicle registration document.
The buyer, who wishes to buy a product or a service must
• Fill in the identification form on which he/she will indicate all the requested details or give the e-mail address of his/her customer account if he/she has one,
• Validate the order after having checked it,
• Make the payment in accordance with the conditions provided,
• Confirm the order and payment.
Confirmation of the order implies acceptance of these conditions of sale, recognition of having perfect knowledge of them and renunciation of its own conditions of purchase or other conditions.
As soon as payment is confirmed, we are no longer able to modify your order or delivery address.
All the data provided and the recorded confirmation will be considered as proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.
The seller will communicate by e-mail confirmation of the order recorded.
An article in our own stock or in that of one of our suppliers is considered to be available.
In the case of an order grouping together several articles having different places of dispatch, the order is recorded like any other order. In order to shorten the delivery time, the items are shipped directly from their storage location and the delivery is done in 2 steps, on different dates.
You have a legal withdrawal period of 14 working days from the date of delivery of your order, to make a written request to return the item(s) purchased for reimbursement. All requests should be sent to: [email protected]. Refunds are only granted if the returned goods are new, in their original packaging, unassembled, complete and reusable. After this period, no refund will be granted. Only the item purchased on the carpratik.com website and returned is refundable. The expenses related to the return are not refundable and the company is not responsible for the cost of returning items.
Products must be returned to us in perfect condition and in their entirety. Only products that are returned in their original packaging with all accessories and documents provided and that have no traces of use will be accepted. Please repack the products without attaching labels and/or tape to the original packaging.
Any request for return is only done by mail and must be done by the customer by filling the Carpratik return form within 14 working days from the day after the reception of the order. This document must be returned to us at contact@carpratik.com in a single email.
After validation of your return request, an agreement of return as well as a number of return will be allotted to you by email. You have a period of 14 working days, as from the day after the agreement transmitted by Carpratik, to return the article(s) mentioned in the return agreement. After this period, the agreement is null and void.
Case 1: In case of non conformity of an article with the order
It is possible to make a return request. If the article is in conformity with the order or if it is a withdrawal, the return is at your expense.
Mandatory supporting documents :
It is imperative that you send us all the supporting documents in a single e-mail. Without this, we cannot diagnose the error and establish the incompatibility of the article. The return will then be at your expense.
Case 2: In case of withdrawal or if the article is in conformity with the order
It is also possible to return the article for credit, the return is at the customer's expense. We can also take back the goods with our carrier (deduction of 19 euros for a package of less than 10 kg, deduction of 49 euros for a package of more than 10 kg).
ATTENTION
All requests for returns due to non-compatibility will be accepted :
No credit note will be issued :
Remedies :
A complaint is a statement by which you express your dissatisfaction with our company, on one or more clearly identified subjects.
The complaint can be made either by post to the following address: 29 rue Pierre de Ronsard - 59930 La Chapelle d'Armentières or by email to contact@carpratik.com.
If the complaint concerns a hitch, the customer must complete and return the following document: "Request for assembly assistance or complaint for a hitch".
If the complaint concerns a harness, the customer must complete and return the following document : "Request for assembly assistance or complaint for harness"..
If the complaint concerns roof racks, the customer must complete and return the document : "Request for assembly assistance or complaint for roof racks"..
We undertake to acknowledge receipt of your complaint within a maximum of 10 working days (excluding weekends and public holidays) of its receipt.
We undertake to provide you with a positive or negative response within two months of receiving all the elements of your complaint if the response is our responsibility.
We remind you that as soon as a customer is disrespectful in his way of communicating with an employee of the Carpratik company through a communication by e-mail or by chat, the file or the communication in progress will be immediately closed.
The exchange of a product for a strictly identical product (having the same reference) is invocable by the customer until 14 working days as from the date of reception of the article(s). Carpratik is not obliged to accept an exchange of product if the withdrawal period is exceeded.
If the customer wishes to exchange one (or several) product(s) he received by another product, the only option is the following one :
Upon receipt of the correct return from the customer, the customer will be refunded. The refund will only be granted if the returned goods are new, in their original packaging, unassembled, complete and reusable.
In case an offer to exchange an item for an equivalent item is directly proposed by Carpratik, the customer has the choice to accept or refuse it.
In case of refusal, a return procedure will be carried out.
The prices of the products are indicated in euros, including all taxes but excluding delivery costs. The prices of the products are those in force at the time the Customer places the order.
However, CARPRATIK reserves the right to modify its selling prices at any time before the order is taken.
The price is payable on the day the order is placed by the customer. When paying on the website, CARPRATIK offers several payment methods :
- Online payment by credit card
- Online payment in 3 installments free of charge by credit card
- Payment by check
- Payment by bank transfer
Payments made by credit card or credit are made via the 3D Secure security system of Société Générale which uses the SSL (Secure Socket Layer) protocol which allows the encryption of your bank details during their transmission.
At the request of the buyer, he will be sent a paper invoice showing the VAT, otherwise it will be sent automatically by email upon validation of payment, the invoice will also be available in the dedicated space "My personal account" > "my orders".
Deliveries are made to the address indicated in the order form.
As soon as the payment is validated, the delivery address can no longer be modified, it is up to you to check the delivery information before validating.
The risks are borne by the purchaser from the moment the products leave the premises of CARPRATIK.
In the event of damage during transport, the justified complaint must be submitted to the carrier within three days of delivery.
Delivery times are given for information only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
Order receipt :
Upon receipt of your order, it is imperative to check the condition of the goods in the presence of the driver and to make written reservations if necessary.
No complaint or refund can be taken into account if no reservation is made with the carrier.
Delivery tracking :
When your order is shipped, a tracking number is automatically sent to you, any follow-up request is made only by e-mail to contact@carpratik.com.
All products supplied by CARPRATIK benefit from the 2-year legal guarantee provided for by articles 1641 and following of the Civil Code.
In the event of non-compliance of a product sold, it may be returned to the seller who will take it back, exchange it or refund it.
All complaints, requests for exchange or reimbursement must be made within twenty-four months of delivery of the goods.
According to Article L. 211-5 of the French Consumer Code:
“To be in conformity with the contract, the good must :
1- Be specific to the use usually expected of a similar good and, where applicable :
– correspond to the description given by the seller and possess the qualities that the latter presented to the buyer;
– present the qualities that a buyer can legitimately expect given the public statements made by the seller, the manufacturer or his representative, in particular in advertising or labeling;
2 - Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »
Application of the guarantee: the buyer is exempted from providing proof of the existence of the lack of compliance of the good.
Carpratik offers a higher commercial warranty than the legal one for coupling crossbars. These are guaranteed for life.
The commercial warranty related to the couplings does not cover their arms or the screws.
The above guarantees do not cover :
- Faults caused by abnormal use of the product
- The customer's lack of maintenance
- Defects and repercussions caused by any external cause or case of force majeure
- Normal wear and tear of the products
- Installation or removal costs due to the deficiency or non-conformity of an article
- Installation defects resulting in damage to the product, the vehicle or any other property
The seller's guarantee is, in any event, limited to the replacement or reimbursement of products that do not conform or are affected by a defect.
The seller, in the process of selling online, is only bound by an obligation of means; its responsibility cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of service, or other involuntary problems.
All elements of the CarPratik site are and remain the exclusive intellectual property of CARPRATIK.
No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound.
Any simple or hypertext link is strictly prohibited without the express written consent of CARPRATIK.
In accordance with the law relating to data processing, files and freedoms of January 6, 1978, information of a nominative nature relating to buyers may be subject to automated processing.
CARPRATIK reserves the right to collect information on buyers, including by using cookies, and if it wishes, to transmit the information collected to business partners.
Buyers may object to the disclosure of their contact details by notifying CARPRATIK.
Similarly, users have a right to access and rectify data concerning them, in accordance with the law of January 6, 1978.
The automated processing of information, including the management of the e-mail addresses of users of the site has been declared to the CNIL.
These conditions of online sale are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Paris, notwithstanding multiple defendants or warranty claims.
CARPRATIK will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
CARPRATIK's computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
An item in our own stock or in the stock of one of our suppliers is considered available.
We can accept your orders within the limits of our available stocks and those of our suppliers.
As we cannot control exactly the actual stock of our suppliers and if, despite our vigilance, the articles remain unavailable, we will inform you by e-mail and possibly propose a delay.
If an item is unavailable, we have the right to replace the unavailable item with an identical item of another brand, which is available provided the price does not change.
If the price of a different brand is higher, we have the duty to inform you and obtain your agreement and payment of the price difference before sending.
In case of permanent unavailability of an article, the order of this article will be cancelled automatically, the rest of the order remains valid.
The pictures and the description of the articles are not contractual.
The customer can choose to install the equipment ordered on carpratik.com himself, to go through an installation center listed on our site or by any other garage, the company Carpratik cannot be held responsible for any damage or error in the installation of the equipment.
The assembly instructions are supplied with the equipment and must be respected.
The installation centers present on carpratik.com are a simple list of independent garages. They therefore practice their own pricing policy and are responsible for installing the equipment entrusted by the customer. Choosing one of the garages present on our page is not an obligation.
03 20 09 37 82
